Prepare for the Worst by Having Backup Printers

Kitchen printers and receipt printers are a vital part of any point of sale system. They communicate orders to the kitchen and bar and prepare guest checks and receipts for the restaurant customers. Doing without any printer in a point of sale system is the worst possible scenario.

Without kitchen and bar printers the orders are not processed as smoothly as they should. Hand written checks are sometimes impossible to read and they must be hand carried to the kitchen or bar. Not only does this create confusion it opens the entire restaurant up for theft. As the tickets are hand written there is no way to confirm if they have been properly entered into the point of sale system.

The Solution

Point of sale software has the ability to have backup printers assigned and programmed into the system. This allows for setting up a backup procedure in the case of a printer problem.

Each printer in the system should have a backup printer designated. Receipt printers can be programmed to print on another terminal printer. Kitchen printers can be programmed to print on a different kitchen printer or on the terminal printer where the order was placed.

This pre-programming of backup printers is simple and something that needs to be done to prevent a problem from causing chaos later.

The Benefits

1. Backup printers allow for the smooth operation of the restaurant even when there are problems with the printers.
2. Having backup printers pre-programmed will allow the restaurant to continue operations until the problem printer is repaired or replaced.
3. Since Point of Sale software automatically recognizes when there is a problem with a printer it will display a notification on each terminal alerting management that there is a problem.
4. When the problem is resolved and the printer is back online the point of sale software recognizes this and returns print operations to the normal state.

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