Order Accuracy Greatly Increased with Remote Kitchen Printers

Remote or kitchen printers have long been recognized for their ability to reduce or eliminate orders being improperly prepared. When only hand written tickets are used there is a huge problem with order accuracy and the interpretation of the server or cashier’s hand writing.

Sloppy hand writing leads directly to improper preparation of orders. misspelled words, abbreviations and general misunderstanding of the “scratch” that is scribbled onto the kitchen ticket leads to food that must be thrown away because it simply is not what the customer ordered.

This also leads to slow speed of service because the order must be redone. This leads to a poor impression of the customer for the restaurant and this leads to the order not being charged for as management is forced to give the order away to try to salvage any hope of a future visit.

Therefore, a problem with the preparation of the order leads to the first order being thrown away and the corrected order not being collected for. This double cost for the order makes order accuracy a real issue for restaurants.

The Solution

A printer will clearly indicate to the preparer exactly what is expected by the customer. The order is printed clearly with special instructions listed below the main item, slightly indented and printed in red.

When setting up the system special attention needs to be paid to the special instructions most used by the restaurant. These special instructions can be placed on a touch menu that then allows the server or cashier to select from this pre-programed list.

If the special instruction is not seen on the list a keyboard can be displayed on the touch terminal for the server or cashier to type their own message to the kitchen or bar.

The Benefits

1. Order accuracy is essential to any ROI for a restaurant coming from hand written tickets to a point of sale system. The reduction is food or drinks thrown away can be substantial.
2. Customer satisfaction is greatly increased because orders come out fast and as expected.
3. Discounts are reduced as orders are fulfilled as expected and food giveaways are drastically reduced.

Administrator

www.MyPosPrinter.com

www.MyPosTerminal.com